Frequently Asked Questions:

What do I do if I have forgotten my access details?

Your username is your email address. If you have forgotten your password you can click on the forgotten password 'forgotten password' link at the bottom of the right hand navigation panel. If after you have followed these instructions you continue to have problems, please contact your Company Administrator who will arrange for the details to be reset.

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How do I reinstate an account that has been locked out?

Your account is locked following 3 unsuccessful assessment attempts. Your Company Administrator can use the administration panel to unlock your account and restore access to your account. There is no user credit charge to unlock your account.

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Do I need special software to view the courses?

StrategicExportControls.org is designed to run with minimal software. You will need an Internet browser, an Internet connection and the Adobe Flash Player (version 6 or above). If you do not have the Adobe Flash Player, the latest version can be downloaded free of charge from the Adobe web site. Full instructions are included on the link below, however, check with your computer administrator that you have sufficient rights to install the Adobe Flash Player.:

Download the Adobe Flash Player

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Do I need to complete the courses in a particular order?

Depending on your knowledge of Export Controls you do not necessarily need to complete the courses in sequential order. All of our courses have been developed with a particular audience in mind and are designed to be independent of each other. Depending on your expertise for example, you can choose to enrol on the Level 2 course without first completing Level 1. However, we do recommend that for the Level 3 & 4 courses you familiarize yourself with the material from the preceding courses before attending. The Level 3 course provides access to the Level 2 course for one month, to ensure all delegates start with the same background understanding. Delegates enrolling on the Level 4 course may also want to consider taking the Level 2 and Level 3 courses beforehand. Full details can be found on our programmes page.

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How do I receive my certificate for the Level 1/Level 2 course?

When you successfully complete the assessment your Company Administrator will be notified and will be able to print a colour certificate of achievement for you. If you are self-sponsored please contact us and we will provide your certificate(s).

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Can I get the course material in paper format?

No. We update our courses regularly (usually every 6 months) and to ensure you are always viewing the latest version we only offer our courses in electronic format.

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How often is the course material updated?

Our editorial board meets every 6 months to review the courses. Updates resulting from the editorial boards are made shortly afterwards.

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Can I receive a discount on multiple orders?

Our objective is to help create a compliance industry and therefore our unit price per user is extremely low. We are therefore unable to offer a discounted rate.

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What does the 'admin fee' cover?

The admin fee for the Level 1 and Level 2 courses covers the cost of invoicing and IT support during your subscription period.

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What is a Company Administrator and how do I become one?

There are two approaches to enrolling on the SEC programme; as an individual (self-sponsored) or as an organisation. When you register an organisation we automatically add you as a Company Administrator for your organisation's account. The Company Administrator is then able to add new users, request additional user credits, print certificates and access management reports. There is also the option via the administration panel to increase the number of Company Administrators on your account. This allows your organisation to manage large or diverse groups of users.

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What are 'user credits'?

Your organisation can bulk purchase a batch of user credits to allow individuals to take the Level 1 or Level 2 courses. At the time a user credit is allocated to a user (i.e. the user enrolled on a course) they have 12 months in which to access it. Once your subscription has expired (after 12 months) your Company Administrator can renew your subscription by allocating another user credit to you. Credits have a lifetime of 18 months if left unallocated to a user, thereby allowing organisations the flexibility to manage the accounts as they wish.

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Am I charged a user credit when I become a Company Administrator?

You will only be charged a user credit if you, as a Company Administrator, are enrolled on a course.

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How do I add a user?

Once you have purchased user credits for the Level 1 or Level 2 course your nominated Company Administrator can add new users via the system. If you do not have enough user credits available on your organisation's account your Company Administrator can request and order additional credits via the administration panel. Once a new user is added to the system and enrolled on a course they automatically receive their access details and instructions via email.

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Can I ask for specific information relating to my industry to be included in the face to face workshops?

Yes. If you register for our Level 3 course we ask you to submit any specific questions or topics you would like to cover during the day. Our speakers are leading experts from industry and will seek to address your questions during the interactive and collabrative discussions. Many of our past delegates have found this to be an exceedingly beneficial part of the course and we often receive very positive feedback on this element of the day.

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